Terms of Use

Last updated: 5 November, 2026

Clause 1 – About these Terms

1.1       This website at www.workcloud.com.au (Website) is operated by WorkCloud Services Pty Ltd (ABN 31 634 290 298) of Level 1, 60 Martin Place, Sydney NSW 2000 (WorkCloud, we, us or our).

1.2       These Terms of Use (Terms) govern your access to and use of the Website. This includes all content, forms, resources and downloads on the Website. By accessing or using the Website, you agree to these Terms. If you do not agree, do not use the Website.

1.3       These Terms apply to the Website only. Our professional services include configuration, integration, training and support. Those services are governed by our Terms and Conditions and by the proposal or statement of work for the engagement. If these Terms are inconsistent with those documents in relation to an engagement, those documents prevail.

Clause 2 – Who we are

2.1       WorkCloud is a legal technology consultancy. We provide professional services relating to software platforms used by law firms and legal teams, including, but not limited to, Actionstep, iManage, Smarter Drafter and Efimis.

2.2       We do not develop, own, operate or control those platforms. Each platform is supplied by its owner under that owner’s licence terms, terms of service and privacy policy.

2.3       WorkCloud is not a law practice. We do not provide legal services or legal advice.

Clause 3 – Information on the Website

3.1       The content on the Website is general information only. This includes articles, guides, case studies, webinars and downloadable resources. The content does not take your circumstances into account. It is not legal, financial, technical or other professional advice.

3.2       You should obtain advice specific to your circumstances before you act on any content. Where content refers to legal, regulatory or trust accounting requirements, confirm the position with a qualified legal practitioner or the relevant regulator.

3.3       We take reasonable care to keep the content accurate and current. Software platforms, licensing arrangements and laws change frequently. Descriptions of third-party platform features reflect our understanding at the date of publication. They may not reflect the current release, your licence tier or your configuration.

3.4       Pricing, product availability and service descriptions on the Website are indicative only and are not an offer. A binding commitment arises only when a written proposal is accepted in accordance with our Terms and Conditions.

Clause 4 – Your use of the Website

4.1       You may use the Website for lawful purposes, including to obtain information about WorkCloud and our services.

4.2       You must not:

(a)     use the Website in a way that breaches any law, including the Privacy Act 1988 (Cth), the Spam Act 2003 (Cth) and the Criminal Code Act 1995 (Cth);

(b)     attempt to gain unauthorised access to the Website, its servers or any system or database connected to it;

(c)     introduce viruses, malicious code or other harmful material, or interfere with the security or operation of the Website;

(d)     use automated tools, including scrapers, bots and crawlers, to extract content or data from the Website, other than standard search engine indexing;

(e)     use content from the Website to train, develop or improve any artificial intelligence or machine learning system without our prior written consent;

(f)      collect personal information about other users or our staff from the Website for any purpose, including unsolicited marketing;

(g)     submit false, misleading or infringing information through any form on the Website; or

(h)     frame or mirror the Website, or represent that you are associated with WorkCloud when you are not.

4.3       We may suspend or restrict your access to the Website, or any part of it, if we reasonably believe you have breached these Terms. We may also do so where it is required for security or maintenance.

Clause 5 – Availability and security

5.1       We aim to keep the Website available. We do not guarantee that access will be uninterrupted, timely or error free. We may change, suspend or discontinue any part of the Website at any time.

5.2       We take reasonable steps to protect the Website. We cannot guarantee that the Website is free from viruses or other harmful components. You are responsible for protecting your own devices and systems.

5.3       Information you send through the Website travels over the internet. Do not submit confidential client information, matter details, passwords or system credentials through Website forms. Contact us directly to arrange a secure method for that information.

Clause 6 – Intellectual property

6.1       Unless stated otherwise, we own or are licensed to use all intellectual property rights in the Website and its content. This includes text, graphics, logos, design, software and downloadable resources.

6.2       You may view, download and print content for your personal use or internal business reference. You must not modify that content, and you must keep all copyright and attribution notices. You must not otherwise reproduce, publish, distribute, adapt or commercially use any content without our prior written consent, except as permitted by the Copyright Act 1968 (Cth).

6.3       The WorkCloud name and logo are our trade marks. Actionstep, iManage, Smarter Drafter, Efimis, Microsoft and other third-party names and logos on the Website are trade marks of their respective owners. We use them to identify the relevant products. Their use does not mean those owners endorse the content of the Website.

Clause 7 – Information you submit

7.1       When you submit an enquiry, register for an event or download a resource, you must provide accurate information. You must have authority to provide any information you submit.

7.2       You must not submit confidential information or personal information about another person unless you are authorised to do so.

7.3       If you give us comments, suggestions or feedback about the Website or our services, you grant us a non-exclusive, royalty-free licence to use that feedback to improve our Website and services. We do not need to acknowledge or pay for it.

Clause 8 – Privacy, cookies and marketing

8.1       We handle personal information in accordance with the Privacy Act 1988 (Cth), including the Australian Privacy Principles, and our Privacy Policy at Privacy Policy – WorkCloud. Our Privacy Policy explains what personal information we collect, how we use and disclose it, how you can access or correct it, and how to make a complaint.

8.2       The Website uses cookies and similar technologies. These technologies collect information about how you use the Website. Details are set out in our Privacy Policy. You can manage cookies through your browser settings. Some parts of the Website may not function correctly if you disable cookies.

8.3       We send commercial electronic messages only with your consent, in accordance with the Spam Act 2003 (Cth). Each message identifies WorkCloud and includes a functional unsubscribe option. We action unsubscribe requests within five working days.

Clause 9 – Third party websites and platforms

9.1       The Website contains links to third-party websites, including the websites of software platform providers. We provide these links for convenience. We do not control those websites and are not responsible for their content, availability, security or privacy practices. A link does not mean we endorse the website.

9.2       Your use of any third-party website or software platform is governed by that provider’s terms.

Clause 10 – Australian Consumer Law

10.1     Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy under the Australian Consumer Law (Schedule 2 to the Competition and Consumer Act 2010 (Cth)), or any other law, that cannot lawfully be excluded, restricted or modified (Non-excludable Rights).

10.2     Where the law permits us to limit our liability for a breach of a Non-excludable Right, our liability is limited, at our option, to supplying the relevant services again or paying the cost of having them supplied again.

Clause 11 – Limitation of liability

11.1     Subject to clause 10 and to the extent permitted by law, we provide the Website and its content on an as-is basis. We exclude all warranties and representations about the Website that are not set out in these Terms.

11.2     Subject to clause 10 and to the extent permitted by law, we are not liable for any indirect or consequential loss, or for any loss of profit, revenue, data or goodwill, arising out of or in connection with the Website. This includes loss arising from your reliance on general information on the Website.

11.3     This clause does not limit any liability that cannot be limited by law, including liability for fraud.

Clause 12 – Indemnity

12.1     You indemnify us against loss, damage and costs we incur as a result of your breach of these Terms or your unlawful use of the Website. Your liability under this clause is reduced to the extent that we caused or contributed to the loss, damage or costs.

Clause 13 – Changes to these terms

13.1     We may update these Terms to reflect changes in law, our services or the Website. Updated Terms take effect when we publish them on the Website with a new last updated date. They apply to your use of the Website from that date and do not apply retrospectively.

13.2     Where we make a material change, we will take reasonable steps to bring it to your attention on the Website.

Clause 14 – Governing law

14.1     These Terms are governed by the laws of New South Wales, Australia. You and we submit to the non-exclusive jurisdiction of the courts of New South Wales and the courts that hear appeals from them.

Clause 15 – General

15.1     If any part of these Terms is invalid or unenforceable, it is read down or severed to the extent necessary. The remaining parts continue to apply.

15.2     A failure or delay by us in exercising a right under these Terms is not a waiver of that right.

15.3     These Terms and our Privacy Policy are the entire agreement between you and us about your use of the Website.

Clause 16 – Contact us

For questions about these Terms, contact:

WorkCloud Services Pty Ltd

Level 1, 60 Martin Place, Sydney NSW 2000

Phone: 1300 563 199

Email: support@workcloud.com.au